Frequently Asked Questions

All orders placed after 12:00PM EST will be processed the next business day.

Please be advised that B&L Biotech will not be held responsible for any shipping issues reported more than 30 days after the shipment has been delivered.

Account Related Questions

  • Why is my B&L account pending approval? 

Accounts pend manual approval until the Retail or Educational verification forms are filled out. This is a recent company policy we have begun implementing and it is required for legal purposes to ensure the dental practitioner is making the purchase. Once submitted and reviewed by our team, the account will be set up for order placements.


Device Related Questions

  • What is the warranty on obturation devices ( Alpha / Beta / Beta Mini) and its repair parts?
All units have 1 year warranty from the purchase date and all repair parts have a 3-month warranty.
  • How does Trade-In work?
    1. First contact us either through email at customerservice@bnlbio.com, or by phone at 844-265-2460.
    2. Once we confirm the unit you wish to trade in, we will email you a trade-in form.
    3. Next, fill out the form and ship it to our office using your preferred carrier with your existing unit, base, (and plunger if applicable).
    4. Once we receive all of the necessary items, we will sell you a new starter kit at the reduced cost with free shipping
  • How often should Alpha/Beta Mini batteries be replaced?

It depends on how often the device is used. For busy practice, it is standard to replace every 2 years. Please note alpha units must be sent in for repair for battery replacements.


Ultrasonic Related Questions
  • What are the recommended power settings for ultrasonic tips?
  1. Please use the tips at the lowest power level & gradually increase.
  2. Using power above 30% may cause the tip to break.
  3. Replace the tip when it becomes dull.