Return / Refund / Warranty Policy

**Return Policy:**

  1. Used Alpha II, Beta, and Beta Mini Devices:

   - Used devices are non-refundable.

   - Opened and used ultrasonic tips, gutta percha, Alpha II pluggers, Beta needles, and any other B&L product are non-refundable.

  1. Timeframe for Refunds:

   - All items, regardless of seal status, are ineligible for refund or exchange after 45 days from the purchase date.

  1. Within 30 Days of Purchase:

   - Unopened items in original packaging: 100% refundable (excluding shipping charges).

   - Opened but unused Alpha II, Beta units, and microsurgery kits: Refundable with an 18% restocking fee.

   - Slightly to moderately used Alpha II and Beta units: Not refundable.

  1. After 30 Days/Within 45 Days of Purchase:

   - Unopened items in original packaging: Eligible for exchange or store credit (excluding shipping charges).

   - Alpha II & Beta units and microsurgery kits: Not eligible for exchange or refund.

   - Opened products: Not eligible for exchange or refund, regardless of purchase date.

     5. Refunds/exchanges will not be processed until the items are received by the office.

**Warranty:**

  1. Alpha II, Beta, and Beta Mini Devices:

   - Damage to these devices is covered by warranty for one year from the initial purchase date.

   - 3 month warranty for repair parts

  1. Other B&L Products:

   - Covered by warranty for three months from the initial purchase date. Damaged items are subject to warranty terms.


**Shipping Responsibility:**

  1. Once packages are shipped from our office, they are handled by a third party.
  2. Customers should contact UPS or USPS for shipping inquiries.
  3. Partial refunds may apply for delayed delivery (up to 50%) caused by carriers or inclement weather.